top of page

Governing Bodies


The bodies governing the activity of “Pinexl" are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP) with the following coordinates:


For CPC:






Consumers can use the European Dispute Resolution Online Platform (ODR) available at / - a unified  access portal allowing EU Consumers and Traders to settle disputes between themselves .

Alternative dispute resolution (ADR) between Consumers and Traders is an out-of-court conciliation procedure on a voluntary basis.

The general conciliation commissions help to reach agreement between Consumers and Traders in disputes over service contracts.

The General Conciliation Commissions are defined on a regional basis and competent to resolve disputes between “Pinexl" and Consumer is:


General Conciliation Commission of the Commission for Consumer Protection, with headquarters in Sofia and the territory of Sofia, Sofia, Kyustendil and Pernik District;

The Consolidated List of Recognized ADR Authorities of the Member States of the European Union can be found at

bottom of page