The bodies governing the activity of “Pinexl" are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP) with the following coordinates:
phone number: 0700 111 22
address: Sofia, Slaveykov sq., №4А, fl.3,4,6
phone number: 02/91-53-518
address: Sofia 1592, Tzvetan Lazarov blvd. № 2
Consumers can use the European Dispute Resolution Online Platform (ODR) available at / http://ec.europa.eu/odr/ - a unified access portal allowing EU Consumers and Traders to settle disputes between themselves .
Alternative dispute resolution (ADR) between Consumers and Traders is an out-of-court conciliation procedure on a voluntary basis.
The general conciliation commissions help to reach agreement between Consumers and Traders in disputes over service contracts.
The General Conciliation Commissions are defined on a regional basis and competent to resolve disputes between “Pinexl" and Consumer is:
General Conciliation Commission of the Commission for Consumer Protection, with headquarters in Sofia and the territory of Sofia, Sofia, Kyustendil and Pernik District;
The Consolidated List of Recognized ADR Authorities of the Member States of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show